Buyers of Pepper refuse to work with Japanese robots in favor of the Russian equivalent. Pepper is inferior to competitors in terms of key performance indicators for service robotics: facial recognition, speech recognition, software adaptability and ease of work with a linguistic base.
Pepper is the market leader of robot assistants. Since 2014, the company has sold more than a thousand robots to the countries of North America, Europe and Asia. But Pepper’s unsuccessful involvement in CES, a huge number of negative reviews and devastating articles, and even the dismissal of the robot-seller from work paid attention to the insufficient quality of the assistant’s functions. Competing companies note that many of their customers, having experience working with the Pepper robot, remain unhappy with them and are looking for better options.
The variety is not that great. There are only 2 competitive solutions on the market: Chinese Sanbot and Russian Promobot:
Sanbot is the development of Chinese developers. Several hundred of tiny humanoid robots Sanbot work in restaurants, hospitals, shopping centers and schools throughout China. The robot moves autonomously, shows photos and videos, dances, has a voice communication system. Sanbot batteries last only four hours of work and interaction with people. The growth of the robot is only 90 cm, which, with an average height of a human of 165 cm, complicates the interaction process.
Interrupting Sanbot: https://ria.ru/world/20180206/1514076060.html
Its colleague Promobot is a completely Russian development. The cost of a robot assistant is 10,000 dollars, depends on the configuration. It is able to recognize speech and faces, move autonomously, get acquainted with people and communicate on various topics. The Promobot is designed to work in places full of people, because it is equipped with a microphone array and special software, which made it possible to achieve recognition of up to 90% of what it hears. Also, its face recognition system, thanks to the infrared camera, does not depend on lighting. The advantage is the availability of an open software and hardware architecture, which allows the robot to integrate with external systems and devices. The growth of the robot is 150 cm, you can talk to it without bending or sitting down.
The Russian solution has already been implemented by such integrators as Tabler Hire – London, Macco robotics – Spain, Casual robots – Spain, SMARTBOT – Chile, Zora Robotics – Belgium, a number of service robot integrators from Belgium, Austria, Germany, France are working on implementation.
Oleg Kivokurtsev, Development Director of Promobot said: “High technology always goes hand in hand with a high rate of development, progress. Therefore, business in this area requires constant improvement of its product. It is important to follow trends, take into account the feedback of customers, not only your own, but also of the competitors. Robots stop producing a wow effect, and now the buyer pays attention to the ability to perform certain business tasks. Pepper stopped improving its product and it turned out what happened. It is a pity, but for now Pepper is a robot that will embrace you, but it will not help you improve the service or make life of the consultants and promoters easier”
Service robotics is a promising and dynamically developing industry. According to the research of the world market of robotics, conducted by NAURR in 2016, the volume of the market of service robotics reached $ 3.77 billion. These are robots that replace a person in some functions – unmanned aerial vehicles, robots for work with explosive objects, milking machines, robots for carrying out surgical