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Service and warranty provided by Promobot company

Promobot is the largest manufacturer of autonomous robots and since 2015 it has produced several hundred robots.

During this time we have gained invaluable experience, which allowed us to properly organize the production process and eliminate the absolute majority of all possible faults.

We can confidently say that now our robots are one of the most reliable and stable ones on the market.

The majority of Promobot robots have been working without failure for about three years, that is a truly outstanding result in the field of robotics.

We are confident in the quality of our robots. To each client we provide a 1 year warranty – any piece of technology may sometimes fail or have a minor issue. This is standard practice in absolutely any industry.

Especially for the prevention and troubleshooting, Promobot uses the Three Steps Program that allows you to troubleshoot as quickly as possible, and without delay for the user. The program consists of three simple points:

  • If the robot has a malfunction, we can remotely connect to the robot, diagnose and fix problems. In case of an emergency situation we receive a notification from the robot and can learn about it even before the owner. If the problem is mechanical, in order to speed up the process, technical support specialists can give instructions on how to fix those mechanical problems, while the robot does not lose the warranty.
  • If the problem cannot be fixed remotely, our specialist will personally come to you and take care of it.
  • In exceptional situations, we replace the robot. This feature is provided in the supply agreement.

During the whole period of operation you are provided with a free technical support service. At the time of shipment of the robot to the client, we create a WhatsApp conversation.

This convenient way of communication will become your single communication channel, the all-in-one communication go-to. At the same time, technical support specialists, linguist, sales manager, and technical director advise you in one group conversation. Each request is promptly processed by the responsible designated expert.

Our company is most interested in the distribution and perfect operation of Promobot robots. We will do our best to troubleshoot as soon as possible.

If you have comments or questions about the quality of Promobot robots, we will be happy to answer them!

Have any questions? Ask them!

DealershipBusiness implementation

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Leave your contact details, and then you will be contacted by our specialist and talk about the conditions of purchase and delivery of robots.

If you want to become a dealer or partner of the company, leave a comment in the “Message” field.

If you have not received a response within two hours, we suggest contacting the Promobot Development Director Oleg Kivokurtsev at: +12024032239