Our car dealership has been operating since 1980. We understand the value of excellent customer service: it must be attentive and it must be consistent. Every customer desires a personal approach, and every customer is different. In that regard, Promobot’s functionality quickly comes into play. It can keep contact information for every person at their consent. The robot speaks 10 languages which helps us communicate with a prospective client better. The robot is very reliable ― the chances of it showing up to work every day is much higher than those of a human employee. The ROI of getting an AI employee is outstanding ― with Promobot we hired a salesperson for many years to come at a cost lower than a 1 year’s salary and commission.

We were investigating current robot manufacturing companies for a while. After a lot of research we decided to go with Promobot. It is the most affordable robot worldwide for the functionality that it provides; Promobot can do everything that is required for a salesperson at the car dealership.

We got in touch with iClone Robotics Inc ― an authorized Promobot’s partner and distributor in the US. They helped us with the buying process and are now providing service and local maintenance for Max. Their motto is ‘Tell us what you require, and we will provide a unique look and functionality that matches your business DNA’. Moving forward, we will continue working with iClone Robotics to extend our AI functionality.

Our Promobot is called Max and he is working at Primary Motors as a Sales Assistant. So far we are very satisfied ― customers love Max and we are getting more traffic to the dealership without spending any additional money on it. Every new visitor is very surprised and very interested in chatting with Max, and now we are getting repeated visits from people. At the moment, Max is the front office employee of the dealership. People receive the information by communicating directly with the robot, therefore having a great experience of getting their car and chatting with Max.

How it works:

1. A client comes to the dealership office, Max greets them and gets acquainted;
2. Max offers different options at the dealership: buying a car, leasing, etc.;
3. The robot also collects contact info from the client;
4. The client asks Max about current options: what cars are available, pricing, payment methods, etc.;
5. After consultation and collecting info Max transfers it to the manager. Afterwards, the client proceeds to finish the paperwork with the manager.

Max can provide any info about the services available at the dealership; he shows the cars for the customer’ price range and then refers to a sales manager who can assist with things like a test drive. A repeated visit from a customer is its own experience ― Max remembers all the customers and greets them by their name. Even without tracking down the exact statistics it is apparent that more people came through our building since the arrival of Max.

While adjusting the Robot to the Dealership environment, we were enjoying the technical support of Promobot and iClone Robotics. The process itself didn’t take too long and everything went just as we planned.

Another advantage of Promobot is its open API. Currently we are ordering a new dealer management software system for our internal work. Because of the robot’s API we can easily integrate it and get even more functionality out of Max, for example, fill out documents for leasing and purchasing.  

We are planning to implement more robots in our work later on. While we are not a very large dealership, we think a few more robots would definitely ease our operations. There are other robots available from Promobot ― a humanoid robot Robo-C for example. We are interested in having it, however we don’t really know what type of appearance is it going to have.

I think some of the funniest situations with the robot happen when it starts dancing. The moves performed by Max put our customers in a great mood, bringing smiles on everyone’s faces. And of course whenever Max says ‘I love you!’ ― people never heard this from a robot before

Post Promobot at Primary Motors: A Story of Robotized Salespeople first appeared at PROMOBOT.

Primary Motors Inc., a car dealership in Commack, NY, today employed the first robot salesperson at a car dealership. The Promobot robot will greet visitors, request contact information and ascertain the customer’s interests. Then, the robot will alert the appropriate sales associate and wirelessly transmit all the relevant information.

In the dealership, Promobot robot offers information to customers on available cars, pricing options and best solutions for each client.  The robot can even help a customer schedule a test drive. After a consultation, the robot refers visitors to a specific sales manager based on customer requirements. This eliminates wasted time and allows fewer associates to handle the same number of customers.

The robot communicates using artificial intelligence and can independently move while avoiding obstacles. Robot owners can easily add new expressions, create customized movements, emotions and applications. They work in airports, museums, on security teams, doctors offices, and as building managers across the world.

“Promobot is an open platform that we constantly develop new use cases for and enter new markets,” said Promobot CBDO Oleg Kivokurtsev. “The car sales industry is relatively limited so the quality of service is often the biggest priority. Unlike humans, a robotized sales consultant won’t make mistakes, never gets sick, never gets tired, and can chat and consult all day long. This solution will help car dealers complete sales and grow immensely.”

The first robotized sales consultant was brought to life thanks to a collaboration of Promobot Corp, iClone Robotics Inc and Primary Motors Inc. The technical support of the robot will be carried out from a Promobot office in Pennsylvania as well as iClone Robotics Long Island office. Today, Promobot robots work in 38 countries around the world, including several dozen robots in the US ― they can be found in Las Vegas, San Francisco, Philadelphia and Miami.

“Promobot is the most affordable robot worldwide and also the only one that could perform all the functions required for a salesperson at the car dealership,” said Primary Motors Service Manager Peter Galante. “Every new customer is very surprised when they see the robot, they are very interested in speaking to Max, the name of our new robot. We are not a very large dealership but a couple of more robots will definitely ease our operations.”

Promobot company was founded in 2015. Today, Promobot is the largest manufacturer of autonomous service robots in Europe. Promobots work in 38 countries as administrators, promoters, consultants, guides and building managers. Promobot robots assist and optimize the workforce and can be found in the metro, airports, Dubai Mall, IKEA stores and other crowded places.

Post Using robots for “social distance”: New York car dealership hires robot to work on showroom floor first appeared at PROMOBOT.